mallbuystore

The open source mall system website promises that within 15 days from the date the customer receives the goods (subject to the invoice date, if there is no invoice, the open source mall system website shipping list date shall prevail), if the following conditions are met, we will provide replacement services:

1. The outer packaging of the product and the product itself is not damaged, and keep the original quality when sold on the open source mall system website;

2. Indicate the reason for the replacement, if the product has quality problems, please be sure to explain;

3. Ensure that the goods and accessories, ancillary products or gifts, warranty cards, three guarantees certificates, invoices, and open source mall system website delivery lists are complete;

4. If some of the products in the set of goods have quality problems, the complete set of goods must be provided when the goods are exchanged;

5 , open source systems store some of the goods and the site is open source shop system provides businesses contracted sites, replacement of these goods please contact the merchant

Exchanges are not allowed in the following situations:

1. Any product not sold by the open source mall system website;

2. Any product that has been used, except for quality problems;

3. Any product that has quality problems due to abnormal use and storage.

4. For all products returned without confirmation from customer service, the replacement application cannot be accepted.

Special Instructions:

1. Food and health food products:

Food products will not be exchanged, except for quality problems; such as expired products or less than 3 months from the end of the shelf life .

2. Beauty and personal care:

Cosmetics and personal care products are special products that cannot be exchanged, except for quality problems, such as damaged product packaging, expired products or less than 3 months before the expiration date . We guarantee the purchase channel and quality of the goods. If you have doubts about the quality of the goods when using it, please issue a written appraisal, and we will deal with it in accordance with national laws and regulations. Due to personal preferences (smell, color, model, appearance) and personal skin types, exchanges with different requirements will not be accepted.

3. Maternal and child supplies:

1) The goods will not be exchanged after receipt, except for quality problems. Please refer to the washing method. It is normal to shrink within 10% , which is not a quality problem.

2) The product is damaged due to personal reasons (such as self-modification of size, washing, long-term wearing, etc.), no replacement is allowed.

3) Commodity hangtags, damaged packaging, loss of invoices, commodity accessories (such as buttons, etc.), manuals, warranty forms, labels, etc., will not be exchanged.

Note 1 : The pictures and information are for reference only and are not a quality issue. Slight chromatic aberration may occur due to shooting lighting, monitor resolution, etc., which is normal in online shopping, and everything is subject to the actual product.

Note 2 : Branded goods shall be implemented in accordance with its Three Guarantees agreement.

4. Clothing products:

1) Underwear products, such as underwear, socks, and bra products, except for quality problems, cannot be exchanged.

2) The product is damaged due to personal reasons (such as self-modification of size, washing, long-term wearing, etc.), no replacement is allowed.

3) Commodity hangtags, damaged packaging, loss of invoices, commodity accessories (such as buttons, etc.), manuals, warranty forms, labels, etc., will not be exchanged.

Note 2 : Branded goods shall be implemented in accordance with its Three Guarantees agreement.

5. Shoes, hats and bags:

Commodity tags, damaged packaging, loss of invoices, commodity accessories (such as accessories pendants, etc.), manuals, warranty forms, labels, etc., will not be exchanged.

Note 2 : Branded goods shall be implemented in accordance with its Three Guarantees agreement.

6. Toys:

The goods will not be exchanged after receipt, except for quality problems.

Note 2 : Branded goods shall be implemented in accordance with its Three Guarantees agreement.

7. Household goods:

1) The product is damaged due to personal reasons (such as changing the size and washing by yourself), and no exchange is allowed.

2) Commodity tag, damaged packaging, loss of invoice, commodity accessories, manual, warranty, label, etc., will not be exchanged.

Note 2 : Branded goods shall be implemented in accordance with its Three Guarantees agreement.

8. Watch products:

Please refer to the description on the single product page of the product for the replacement instructions of watch products;

Exchanges are not allowed in the following situations:

1) If the product serial number carried by the product itself does not match the one sold on the open source mall system website;

2) Lack of warranty cards, invoices, accessories, etc. attached to the product;

3) The product has been opened in plastic packaging or the sticker will be damaged if the product is torn out of the box, except for quality problems;

4) Store and expose the commodity to an environment beyond the suitable environment for the commodity;

5) Unauthorized repair, misuse, negligence, abuse, accident, alteration, incorrect installation;

6) Damage caused by food or liquid splashing;

7) Wear and tear in the use of the product is not a quality problem.

8) The strap of the watch has been adjusted, except for quality problems.

9) Non-quality issues.

9. Jewelry and gift products:

1) For products with an appraisal certificate issued by a national gem and jade appraisal center, the product will not be exchanged for non-quality problems.

Within 3 months from the date of receipt of the goods (subject to the date of the invoice) , if there is a quality problem, please go to the local quality supervision department - Jewelry and Jade Quality Inspection Center for testing. If the test report confirms that it is a quality problem, please and the open-source Shopping Mall contact customer service center for a replacement site issues.

When exchanging goods, please be sure to return the outer packaging, inner accessories, identification certificates, manuals, etc. of the goods together with the goods.

2) High-end jewelry comes with an appraisal certificate issued by a national gem and jade appraisal center. If you have any doubts about this, please go to the appraisal agency that issued the certificate for re-inspection.

3) Swiss Army Knife, zippo lighter, diamonds, 18K gold, if there is no quality problem, no exchange will be made. If there is a quality problem, please show the test report before exchange.

In order to ensure your interests, please check carefully when you receive the goods. If you find any problems, please point them out at the time and process the exchange.

10. Software products:

For software product exchange instructions, please refer to the product's single product page description;

If there is a quality problem, please contact the manufacturer's after-sales department directly according to the contact information on the manual; the plastic packaging has been opened, and no return or exchange is allowed, except for quality problems.

11. Products such as mobile phones, digital cameras, digital video cameras, notebook computers, etc.:

1) Within seven days from the date the customer receives the product (subject to the date of the invoice), if there is a non-human quality problem, the valid test report can choose to return or exchange the product.

2) Within eight to fifteen days from the date the customer receives the goods (subject to the date of the invoice), if there is a non-artificial quality problem, the valid test report can choose to replace the product of the same model.

3) Within 16 days to one year from the date the customer receives the goods (subject to the date of the invoice), if there is a non-artificial quality problem, the local warranty point can be guaranteed free of charge. Please refer to the warranty card for the accessory warranty.

4) For your own rights, please keep the invoice and warranty card properly. If there is a quality problem, please bring the invoice and warranty card to the local inspection point for inspection in time to avoid unnecessary losses to you.

5) Return and exchange requirements: Warranty card, invoice, open source mall system website shipping list, valid test report are all complete, and accessories are complete, and the packaging box is intact, otherwise it will not be accepted.

6) Please find the inspection and warranty points in the warranty card in all parts of the country.

7) does not accept the test report , and is not required within a predetermined return time.

8) The postage incurred by the replacement shall be borne by the buyer and seller. All exchange products will be sent by post.

9) Please refer to "After-sales Service" on each product page for the exchange address and contact phone number.

10) If you need to exchange the goods, please contact the customer service of the open source mall system website first . Under the guidance of the customer service staff, the exchange will be completed by mail.

Note: For surface mail customers, the date of receipt on the parcel is the main one

12. Digital (except mobile phones, digital cameras, digital video cameras, and laptops)

1) For product exchange instructions, please refer to the product's single product page description;

2) If the product has quality problems, please contact the manufacturer's after-sales department according to the contact information on the manual. If it is confirmed that it is a quality problem, please contact the customer service center of the open source mall system website for replacement.